01Enterprise capability for institutional delivery

IT Consulting, Support & Managed Services

Technology consulting, infrastructure assessment, server and network administration, maintenance, monitoring, support, training and documentation.

SOLSolution operating model

Connect outcomes, control and decisions.

Outcomes
A documented, testable and supportable technology outcome.
Control
Scope, specifications, responsibilities, acceptance and changes are controlled.
Decisions
Architecture, procurement, implementation and support decisions are recorded before handover.
IT assessmentNetwork administrationServer administrationMonitoringMaintenance and supportTraining and documentation

IT Consulting, Support & Managed Services for accountable projects

Technology consulting, infrastructure assessment, server and network administration, maintenance, monitoring, support, training and documentation.

Typical scope

  • IT assessment
  • Network administration
  • Server administration
  • Monitoring
  • Maintenance and support
  • Training and documentation

Government and NGO delivery

For institutional procurement, the scope can be separated into equipment, licenses, professional services, installation, configuration, testing, training, documentation, support and warranty assumptions. Fida confirms brands, quantities, technical specifications and commercial terms against the approved RFQ, RFP, tender or statement of work.

How an engagement starts

Share the technical scope, BOQ, current environment, locations, required standards, deadline and support expectations. Fida can then prepare a scope-based technical and commercial response.

02Direct answers

Frequently asked questions.

Clear, practical answers about the service, implementation and fit.

01Can this capability be included in a government or NGO RFQ?

Yes. Fida can respond to a defined RFQ, RFP, tender or statement of work and separate supply, implementation, configuration, training, support and other commercial components as required.

02Does Fida provide installation and documentation?

Installation, configuration, testing, commissioning, documentation and training can be included when they are part of the approved project scope.

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