telecommunications سافټویر باید service intent له activation، experience او revenue سره ونښلوي
د مخابراتو OSS/BSS پلېټفارم product/service catalogue، subscriber account، order، provisioning status، usage، charging، billing، collection، customer care، assurance، network/site asset، field work، dealer او partner settlement نښلوي. ثابت customer، account، service، resource، event او transaction هویت reconciliation ممکنوي.
دا enterprise layer د mobile core، radio controller، network-management system یا lawful-interception platform بدیل نه دی. مستقیم activation یوازې د جلا authorized او tested interface له لارې ممکن دی. authority له licensed operator، ATRA او qualified ټیم سره پاتې کېږي.
product، service او commercial catalogue
- offer، service، bundle، add-on او eligibility rule
- اړین prepaid، postpaid، enterprise یا wholesale model
- price، effective period، tax/levy د مجاز owner لخوا
- service-level commitment او exclusion
- channel، region، customer segment او sales authority
- technical dependency د تایید شوي service specification مطابق
catalogue version باید د order پر وخت منل شوی offer وساتي. commercial description د regulatory approval یا technical availability proof نه دی.
subscriber، customer، account او service identity
person/organization، billing account، subscriber identity، SIM/credential، service او device تړلي خو جلا recordونه دي. model باید مجاز identity evidence، ownership change، multiple service، enterprise hierarchy او lifecycle support کړي. اوسنی identity/privacy rule regulatory/legal owner ټاکي.
order capture، feasibility او provisioning
order له qualification، coverage/capacity review، contract، payment، resource assignment، provisioning request، activation confirmation او acceptance تېرېږي. network inventory/provisioning د technical resource مرجع ده. failed، partial، duplicate یا reversed activation روښانه status غواړي.
usage، mediation، charging او billing
usage record له مجاز network source څخه mediation، validation، duplicate control، rating/charging او billing ته ځي. billed effect باید source period، service، tariff version، quantity، currency، adjustment او approval ولري. rejected/late record باید ښکاره وي.
real-time charging، prepaid balance او network policy تخصصي resilient platform غواړي او ordinary ERP نه دی.
invoice، collection، credit او account balance
postpaid billing، cycle، invoice، deposit، payment، allocation، dispute، credit limit، dunning، suspension request او statement نښلوي. prepaid، recharge/top-up، consumption او balance event reconcile کوي. finance مالي treatment ټاکي.
customer care، complaint او commitment
customer care، contact، identity verification، request، complaint، service، location، category، priority، evidence، promised action، escalation او closure نښلوي. sensitive usage/identity محدود پاتې کېږي.
service assurance، incident او outage
assurance، customer report، alarm/event، affected service، incident، investigation، field work، restoration او communication correlate کوي. monitoring/control په operational system کې پاتې کېږي؛ correlation د root cause proof نه دی.
site، tower، network asset او spare
asset کې site، shelter، power، transmission، radio، core، IT یا customer equipment له hierarchy، serial، ownership، tenancy، document، inspection، maintenance، energy، spare، failure او cost سره شاملېدای شي. live network inventory تخصصي governance غواړي.
field service، workforce او access control
field work، incident/plan، site، crew، competence، access permission، safety prerequisite، part، measurement، photo او completion نښلوي. سیسټم tower/electrical/RF safety نه certify کوي.
dealer، agent، recharge او distribution
channel operation، dealer، outlet، inventory/credential، recharge/sale، commission، limit، receivable، settlement او dispute نښلوي. role separation، device security او daily reconciliation اړین دي.
interconnect، roaming او partner settlement
agreement، route/service، usage source، rate، invoice، dispute، receivable، payable او settlement نښلي. technical/regulatory/finance owner definition او source precedence approve کوي.
د revenue assurance او fraud management حد
control، order، active service، usage، mediation، charging، billing، collection او partner record پرتله کولی شي. alert د fraud proof نه دی؛ تخصصي platform او legal response جلا design غواړي.
regulatory reporting، security او privacy
report باید تایید شوی definition، source، period، correction او sign-off ولري. operator او مجاز adviser د ATRA، tax، privacy، identity، consumer، licence او lawful access اوسنی obligation ټاکي. access او privileged admin جلا او backup/recovery test شي.
integration، data quality او continuity
CRM، order، provisioning، network inventory، mediation، charging، billing، payment، finance، assurance او analytics interface د ownership، identifier، sequence، acknowledgement، duplicate handling، reconciliation، monitoring او support اړتیا لري.
پلي کول، migration او UAT
پلي کول business line، catalogue، customer، service، resource، usage، billing، assurance، site، channel، role او integration map کوي. migration active subscriber/service، balance، deposit، open bill، asset، dealer او agreement reconcile کوي. UAT duplicate order، failed activation، late usage، tariff، dispute، payment، outage، settlement، replay او recovery پوښي.
د OSS/BSS مراجع
ماډل د ITU-T M.3050 او ITU-T M.3363 سره پرتله شوی. د افغانستان applicability باید له ATRA او مجاز adviser سره تایید شي.